FAQ's
We’re so glad you’re here! Below you’ll find answers to our most commonly asked questions. If you need anything else, we’re always happy to help.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes, we do! When you purchase more than one bottle, we’ll take care of the shipping for you, completely free. It’s our little way of making things easier for busy mums like you. Just pop two or more bottles in your cart, and we’ll handle the rest!
How long does shipping take?
We strive to process and dispatch all orders as quickly as possible, ensuring they are shipped via courier the next business day.
Returns & Exchanges
We don’t accept change-of-mind returns, but if your Sippy arrived damaged, we’ve got you!
Email us at info@sippyau.com.au within 7 days with some pics, and we’ll replace it faster than you can say “hydrated kids!”
Orders
Below are some of are common questions about orders
Can I change my order?
If your order hasn’t shipped yet, we’ll do our best to help. Email us ASAP at info@sippyau.com.au with your order number.
I made a mistake with my shipping address?
No stress! if your order hasn’t shipped yet, we can fix it. Email us ASAP with your correct address and order number, we got you!
My order hasn’t arrived?
If your order seems stuck or missing, reach out to us at info@sippyau.com.au with your order number and we’ll jump on it & get your sippy to you ASAP!
Do you offer tracking on orders?
Yep! As soon as your order ships, we’ll send you a tracking link. You can follow your Sippy on its journey right to your door.
Products
Below are some common questions about our products
What are the bottles made from?
Our kids' bottles are made from durable 304 (18/8) food-grade stainless steel with double-wall insulation to keep drinks cold or hot for hours. They're completely BPA-free and come with a soft, food-grade silicone straw that's safe and comfortable for little ones.
What age are the bottles suited for?
They’re designed for toddlers to elementary-aged kids, with an easy-to-use straw lid and a size that fits perfectly in small hands and cup holders. Ages 3+
How long does bottle contents stay hot/cold?
Thanks to their advanced double-wall vacuum insulation, our bottles keep drinks hot for up to 12 hours and ice-cold for up to 24 hours, perfect for all-day hydration.
Will the bottles sweat or feel hot/cold on the outside?
Nope! The double-wall insulation means the outside stays dry and comfortable to hold, no matter how hot or cold the drink is inside the bottle.
Will the bottle leak or spill in my child’s bag?
Not at all. When the lid is closed, it’s 100% leak-proof. And when it’s open, the design is spill-resistant, making it perfect for kids on the go.
How do you clean the bottle parts?
All components of our insulated water bottles are completely removable, making them simple to take apart and clean thoroughly. It's a breeze to keep everything fresh and hygienic.
Are the bottles easy for small hands to use/carry?
Absolutely! Our bottles are lightweight and designed with kid-friendly lids, straws, and large easy carry handle.
What happens if the bottle is dropped?
The stainless-steel body is durable and dent-resistant, but repeated drops may affect the paint or print. We have added a durable silicone boot for added fall protection.