Refund policy
Return Policy
Thank you for shopping with us! We are committed to providing high-quality products and excellent customer service. Please review our return policy below:
General Return Policy
- We accept returns for most items within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original condition, and with all original packaging.
- If you wish to initiate a return, please contact us at info@sippyau.com.au with your order number and details of the product you wish to return.
Non-Returnable Items
- For hygiene and safety reasons, we do not accept returns on kids' water bottles. This includes bottles designed specifically for children due to concerns over health and sanitation.
- All bottles are thoroughly inspected and quality controlled before being shipped to ensure they meet our high standards. We take pride in delivering products that are free of defects, and each item undergoes a thorough inspection process prior to shipment.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@sippyau.com.au with your order details and a photo of the damage. We will work to resolve the issue quickly and offer a replacement or refund for the defective product.
Refund Process
- Refunds will be processed to the original payment method once the return is received and inspected.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or damaged.
Exchanges
- We currently do not offer exchanges. If you wish to receive a different item, please return the original product for a refund and place a new order.
If you have any questions or need assistance, feel free to contact our customer service team at info@sippyau.com.au We’re here to help!